Menutur Privacy Policy

Who we are

Menutur by PT Humanimal Kreatif Indonesia. Menutur is a customer-service and messaging platform operated by PT Humanimal Kreatif Indonesia ("we"). Businesses that use Menutur ("clients") connect channels such as WhatsApp to talk with their customers.

Our role and our clients’ role

For customer data that arrives through a client’s channels, the client decides why and how it is used. We process it on the client’s behalf and only to run the service. For the account data of the people who sign in to the app, we act as the data controller.

Data we process

Depending on how a client uses the service, we process:

• Team account data: name, email address, role, and sign-in times.
• Conversation data: customers’ phone numbers and profile names, message content, attachments, and text transcribed from voice notes.
• Contact and CRM data that clients create or import: tags, lists, stages, notes, and extra fields.
• Technical data: activity logs, error records, and service usage.

Data from Meta (WhatsApp)

When a client connects a WhatsApp number through Meta, we receive the WhatsApp Business Account ID, the phone number ID, an access token, and the messages that number sends and receives. The access token is stored encrypted and is used only to send and receive messages on the client’s behalf. We never receive a Facebook or Meta password.

What we use data for

We use data to run the service: receiving and sending messages, producing automatic replies with AI, showing conversations to the client’s team, keeping the service secure, giving support, and measuring usage. We do not sell data and we do not use it for advertising.

AI processing

So that the AI can answer or transcribe a voice note, the parts of a conversation it needs are sent to the AI model provider we use. Only the data needed for that task is sent.

Who helps us

We use these providers to run the product:

• Database and file storage (Supabase).
• Hosting and network (Cloudflare).
• Email delivery (Resend).
• WhatsApp messaging (Meta).
• AI model providers for replies and transcription.

How long data is kept

Data is kept while the client uses the service and for the retention period set in settings (12 months by default for logs). Clients can delete contacts, conversations, and channels. After a client leaves, data is deleted on request or when its retention period ends.

Security

Credentials and tokens are stored encrypted. Each Brand is separated from every other Brand, access depends on role, and connections use HTTPS. No system is entirely free of risk, but we work to protect data and will tell clients if an incident affects their data.

This website

The menutur.com website does not set tracking cookies or advertising cookies. If you write to us by email, we use your address and message only to reply.

Your rights and data deletion

You can ask for access to, correction of, or deletion of your data. If you are a customer of a business, contact that business first; they control your data. You can also write to us at contact@menutur.com. The full steps are on the Data Deletion page.

Changes to this policy

If this policy changes, the latest version is shown on this page with its update date.

Contact

PT Humanimal Kreatif Indonesia, Puri Harmoni 8 Blok C2 No. 6, Parung Panjang, Bogor 16360, Indonesia

contact@menutur.com