Menutur Terms of Service

The service

Menutur helps businesses manage customer conversations: a shared inbox, automatic replies by AI from knowledge the client uploads, CRM, and message campaigns. The service opens in stages and its features can change.

Accounts and access

Access is given by invitation. Clients are responsible for the people they invite, the roles they give, and the security of their accounts. Tell us if you notice unauthorised access.

Acceptable use

Clients agree to:

• Use the service in line with the laws that apply in Indonesia.
• Follow Meta’s terms and policies for the WhatsApp Business Platform, including template rules and recipient consent.
• Message only people who have agreed or have a legitimate relationship with the business, and not send spam, scams, or unlawful content.

Knowledge and AI replies

Clients decide the content of their knowledge, rules, and AI settings, and are responsible for the information they upload. AI can be wrong. Clients should test it before use, monitor conversations, and can take over any conversation at any time.

WhatsApp and third-party services

Menutur depends on third-party services such as Meta. WhatsApp message fees are billed by Meta directly to the client through the client’s own WhatsApp Business account. The availability and rules of third-party services are outside our control.

Data

How we process data is described in the Privacy Policy. A client’s customer data remains the client’s.

Availability

We work to keep the service running but do not promise it will be free of interruptions. We may perform maintenance or make changes and will tell clients when the impact is significant.

Limit of liability

To the extent the law allows, we are not liable for indirect loss, lost profit, or disruption that comes from third-party services or from content created by the client.

Subscriptions and payment

The service comes in a Free plan and paid plans, at the prices shown on the Plans and pricing page. Paid plans are billed in advance for the period chosen and paid by QRIS through DOKU. Prices and features of a plan can change; a change applies from the next period. Refund rules are in the Refund Policy.

Ending the service

Clients can stop at any time. We may suspend access if these terms are broken or if access puts other users at risk. After the service ends, data is handled as described in the Privacy Policy.

Governing law

These terms are governed by the laws of the Republic of Indonesia.

Changes and contact

If these terms change, the latest version is shown on this page with its update date. Questions can be sent to contact@menutur.com.

PT Humanimal Kreatif Indonesia, Puri Harmoni 8 Blok C2 No. 6, Parung Panjang, Bogor 16360, Indonesia