Menutur Refund Policy

7-day trial of the Pro plan

Your first purchase of the Pro plan can be tried for 7 days. If it is not right for you, you can ask for a full refund within 7 days of the payment date, without giving a special reason.

• It applies to the first purchase of the Pro plan by one business, including add-ons bought with it. It does not apply to renewals, and only once per business.
• A purchase of 3 or 12 months at once can also be refunded in full within the first 7 days.
• You can also try the Free plan first at any time.

After the trial

After 7 days, or for renewals and add-ons bought later, a paid subscription cannot be refunded once its period has started, except in the cases below.

When money is returned

We return the full amount, or the part that was affected, in these cases:

• A double charge, or an amount paid that does not match the order.
• The payment went through but the plan is not active and we cannot activate it within 3 working days after you contact us.
• The service cannot be used at all because of a problem on our side that is not fixed within 7 days. The refund is proportional to the days affected.

What is not refunded

These cannot be refunded:

• The rest of the period if you stop or downgrade in the middle of it after the 7-day trial. The plan keeps running until the end of the period you paid for.
• Add-ons that already ran in that period.
• WhatsApp message fees. Meta bills those directly to your own WhatsApp Business account, not us.
• Payments for an account we suspended for breaking the Terms of Service.

How to ask

Email contact@menutur.com. For the 7-day trial, write within 7 days of the payment date. For the other cases, within 14 days. Include the business name, the invoice number, the proof of payment and the reason. We answer within 3 working days.

How the money comes back

Once approved, the money is returned through DOKU to the bank account or e-wallet of the person who paid. It usually arrives within 10 working days for a bank account and 3 working days for an e-wallet, depending on DOKU and the bank.

Changes and contact

If this policy changes, the latest version is shown on this page with its update date. Questions can be sent to contact@menutur.com.

PT Humanimal Kreatif Indonesia, Puri Harmoni 8 Blok C2 No. 6, Parung Panjang, Bogor 16360, Indonesia